Ordering help
Ordering & prescriptions
Can I order contact lens refills if I am not a Group Health member?
Can I order first-time lenses by calling the Contact Lens Refill Center?
Can I reorder gas-permeable (hard) lenses?
How do I get a copy of my contact lens prescription?
How long is my prescription valid?
Insurance
Can I use my Group Health optical benefits when reordering contact lenses?
How do I find out if I have optical benefits?
Does Group Health Eye Care accept other vision insurance?
Is it possible to use my Flexible Spending Account to purchase contacts?
Rebates & discounts
How do I know if there is a rebate on a lens product?
How do I use the Federal Employee discount on contacts?
Shipping
How long does it take for my order to ship?
What does shipping cost?
Can you ship to a PO Box or FPO?
Return policy
What is the return policy?
Ordering & prescriptions
Can I order contact lens refills if I am not a Group Health member?
Yes. Nonmembers may order contact lens refills through Group Health Eye Care and receive the same great prices, fast turn-around and free delivery on annual supplies. Call our Contact Lens Refill Center at 1-800-664-9225 press 2 or visit one of our optical locations. Please bring a current contact lens prescription. Any rebates will automatically be sent with your order.
Can I order first-time lenses by calling the Contact Lens Refill Center?
No. Typically your eye care provider will fit you with your initial set of lenses and give you a prescription for reordering. Use this prescription to order additional lens supply.
Can I reorder gas permeable (hard) lenses?
Yes.
How do I get a copy of my contact lens prescription?
If you are a Group Health member, you can access your eyeglass and contact lens prescriptions on MyGroupHealth for Members at ghc.org. After logging in, click on Letters & Vision Prescriptions under Medical Record. To register for MyGroupHealth’s online services, go to www.ghc.org. Or call the Contact Lens Refill Center at 1-800-664-9225 press 2 and provide your Group Health Member number. A technician will look up your prescription and fax or mail a copy to you. If you do not receive care at a Group Health Eye Care location, request a copy of your contact lens prescription from your eye care provider.
How long is my prescription valid?
Contact lens prescriptions are usually valid for two years, with some exceptions. Regular eye exams help to maintain good eye health.
Insurance
Can I use my Group Health optical benefits when reordering contact lenses?
Yes. Combining rebates and benefits offer the best pricing.
How do I find out if I have optical benefits?
If you are a Group Health member, you may call our Contact Lens Refill Center at 1-800-664-9225 press 2 or ask a Group Health Eye Care optician when visiting one of our optical locations. Our staff can easily check your Group Health benefits plan. Or call Group Health Customer Service at 1-888-901-4636, Monday through Friday, 8 a.m. to 5 p.m.
Does Group Health Eye Care accept other vision insurance?
No. However, we will send you an itemized receipt with each contact lens order that you may submit to your insurance company for reimbursement.
Is it possible to use my Flexible Spending Account to purchase contacts?
Yes, just use your Flexible Spending Account (FSA) Visa or MasterCard to pay for your purchase or submit the invoice sent with your order for reimbursement.
Rebates & discounts
How do I know if there is a rebate on a lens product?
Our Contact Lens Refill Center technician will let you know of any rebates and other special discounts on the product that you use. Mail-in rebate forms will automatically be included when your order is shipped.
How do I use the Federal Employee discount on contacts?
Federal employees, retirees and military and their dependents receive 20% off a contact lens purchase once each year, per person. Group Health membership is not required. You may use this discount by calling our Contact Lens Refill Center at 1-800-664-9225 press 2 or in person at a Group Health Eye Care location. Please show ID or identify yourself as a Federal employee, retiree or military member.
Shipping
How long does it take for my order to ship?
Your order will be shipped immediately after your prescription is verified, which typically takes 24 hours. Orders placed after 12 Noon PST weekdays or on weekends will not be processed until the following business day. Orders being sent by 2-day or Next-day delivery may be placed up to 3 p.m. PST for same day processing. Deliveries are made on weekdays only. You will be notified by email when your order ships.
What does shipping cost?
Standard shipping is always free when you order $90 or more. Otherwise shipping is a flat $9.
Can you ship to a PO Box or FPO?
Orders are shipped within the Continental United States including Hawaii and Alaska via DHL and/or UPS to a physical address only. We are not able to offer delivery to Post Office Boxes, U.S. Virgin Islands, Puerto Rico, Canada, Military APO/FPO, or International addresses at this time.
Return policy
What is the return policy?
If you have a problem with your new contact lenses, please talk to your Group Health eye doctor about an adjustment, exchange, or refund. If you are a nonmember or a Group Health member that does not receive care at one of our nine contact lens locations, please contact Group Health Eye Care Customer Service.
